In layman term, the keyboard controller chip on the motherboard has failed. Rather I purchase these for specific projects. Have you tried the keyboard in a different USB port? Now that you mentioned your just purchased the computer as re-certified you must either have a return option of at least some warranty. This PC is not intended to be my primary I would never buy used for that purpose.

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The retailer is tigerdirect. Actually may be helpful to someone in the future. The service at newegg is superior. So, there must be at least a cursory check on these systems.

Would you use Snapchat filters on your dog? I have tried all of the obvious solutions try another keyboard, try kb on another PC, etc.

Dell OPTIPLEX GX620 Keyboard Failure

Thanks again and happy New Year to all! Solder out the failed motherboard chip. I have purchased a total of 9, 2 were for my own projects. Strike F1 to continue, F2 to run setup utility. Kehboard, but I think I made an erroneous statement in my original post.

I might yx620 that systems are not newegg’s strength. I think that is the way everywhere so it isn’t necessarily a black mark against tiger.


Did some incident lead up to this occurrence? The normal re-furbish may only sell replacing missing items and giving it a quick look over. Anyway, at this point i will just send the PC back and try another.

Dell OPTIPLEX GX Keyboard Failure

Such opinions may not be accurate and they are to be used at your own risk. I have already obtained an RAbut was hoping to save myself the trouble of shipping it back and waiting for replacement though, that is what I may end up doing.

I can not be certain that this had any effect as there is no jumper to reset the BIOS settings. I am quite familiar with with newegg, i have made many purchases from them as well. If your board is one such board you can simply temporarily short those two pins with a screw driver to clear the CMOS.

If you also heard a burst of three beeps followed by two beeps followed by four beeps, it means Keyboard Controller test failure.

Now that you mentioned your just purchased the computer as re-certified you must either have a return option of at least ,eyboard warranty. If so, what could have happened to the keyboard controller or MB from the time the OS was installed and I got the machine. Use Question Form such as ” Why?


Over a Month Ago Time Zone: IMO it is OK to say where you bought it. They are usually less costly than tiger especially with all the free shipping lately. I really do appreciate your time and effort! Sorry, I didn’t completely answer the last post. Look for two bare pins labeled clrcmos or similar. Better to let the customer do that for them.

Thousands of users waiting to help! I am thinking that by default on this system, USB Legacy support is not enabled.

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I wouldn’t buy a product like that for those reasons, but that is just me. The information on Computing. Net cannot verify the validity of the statements made on this site.